Shipping policy
Shipping & Delivery
What are your order processing times?
Every order placed on swipevalue.com is processed within 1-2 business days, seven days a week.
How long does shipping take?
Once your order has been processed and dispatched, the estimated transit time is 3-5 business days for deliveries within the United States. At this time, we ship exclusively within the US. All orders ship absolutely free!
What is the total estimated delivery time?
From the moment you place your order to when it arrives at your door, you can expect delivery within 4-7 business days for US destinations.
Will I receive a tracking number?
Absolutely! After your order ships, you will receive a confirmation email containing your tracking number and a direct link to our tracking page. Simply copy the tracking number from your email and enter it on our tracking page at https://swipevalue.com/pages/tracking. If you need further help locating your shipment, please reach out to us at support@swipevalue.com. Our support team aims to reply to all inquiries within 12 hours on business days (Mon-Fri, 9:00 AM to 5:00 PM EST).
How are my items packaged?
We take great care in packaging every order securely to prevent damage during transit.
What shipping method do you use?
All orders are dispatched via standard ground shipping. We prioritize getting your package out as quickly as possible to ensure prompt delivery. For any questions about your shipment, contact us at support@swipevalue.com. Our support team aims to reply to all inquiries within 12 hours on business days (Mon-Fri, 9:00 AM to 5:00 PM EST).
Which carrier will deliver my order?
FedEx serves as our primary shipping partner. Depending on your delivery location, UPS, USPS, or another available courier may handle your package instead.
I changed my mind. Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it, provided it has not yet shipped. Simply send an email to support@swipevalue.com requesting cancellation within that window, and we will process a full refund. Our support team aims to reply to all inquiries within 12 hours on business days (Mon-Fri, 9:00 AM to 5:00 PM EST).
My order arrived damaged or appears to be missing. What should I do?
If your order arrives broken, damaged, defective, or incorrect, please notify us within 30 days of delivery along with a photograph of the item. We will either send a replacement or issue a complete refund. Should you wish to return the item, we will cover all return shipping costs. If your tracking shows the package was delivered but you have not received it, we suggest contacting your local carrier to verify delivery details. For assistance, email us at support@swipevalue.com. Our support team aims to reply to all inquiries within 12 hours on business days (Mon-Fri, 9:00 AM to 5:00 PM EST).
Why did my order arrive in multiple packages?
We always strive to ship your entire order together in a single package. Occasionally, however, orders may need to be split into separate shipments due to product availability, items shipping from different locations, or the overall size of the order. Rest assured, you will never be charged extra when an order is divided across multiple shipments.
I received the wrong item. What do I do?
We sincerely apologize for any mix-up. Please contact us right away so we can send the correct product along with a prepaid return label for the incorrect item — at no cost to you. Please note that any returned product must be in the same condition you received it and in its original packaging. Reach out to us at support@swipevalue.com. Our support team aims to reply to all inquiries within 12 hours on business days (Mon-Fri, 9:00 AM to 5:00 PM EST).
When is my credit card charged?
Your credit card is charged at the time you submit your order.
What payment methods do you accept?
We currently accept Visa and Mastercard.
Quick Policy Summary
Free shipping on all US orders. Processing: 1-2 business days. Delivery: 4-7 business days. 30-day return window for items in original condition. Refunds processed within 7 business days. Sale items are final sale. Full details available in our Returns & Refunds Policy and Shipping Policy.
Contact Us
Customer support hours: 9:00 AM to 5:00 PM EST, Monday to Friday
Email: support@swipevalue.com (response within 12 hours during business days)
Phone: (307) 429-3921 (available 24/7)
Company name: Zyvora Commerce LLC
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
You can also contact us via our contact us page by clicking here https://swipevalue.com/pages/contact-us