Refund policy

Returns and Refunds

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order for a full refund. To be eligible, the item must be returned in its original condition and original packaging.

Please note that the customer is responsible for return shipping costs, unless the item arrived defective or does not match its description.

Sale or discounted items are considered final sales and are not eligible for return, store credit, or refund to the original payment method. All returned products must be in their original condition with packaging intact. To begin a return, please email support@swipevalue.com. Our support team aims to reply to all inquiries within 12 hours on business days (Mon-Fri, 9:00 AM to 5:00 PM EST).

Refunds (If applicable)

After we receive and inspect your returned item, your refund will be processed within 7 business days and credited to your original payment method. For questions regarding refunds, email us at support@swipevalue.com.

Reserved Rights Regarding Refunds

IMPORTANT: Once a return has been initiated, your item must reach our warehouse within 14 days. We reserve the right to decline returns that do not satisfy our Return Policy requirements, including items that have been used, modified, washed, damaged, or are missing components. Any suspected abuse or fraudulent activity will be addressed accordingly.

My order arrived damaged or it's missing.

If you receive an item that is broken, damaged, defective, or incorrect, please report it to us within 30 days of delivery along with a photograph. We will arrange a replacement or issue a full refund. If you choose to send the item back, we will cover all return shipping costs. If your tracking information indicates the package was delivered but you have not received it, we recommend reaching out to your local carrier to confirm delivery. For assistance, email support@swipevalue.com. Our support team aims to reply to all inquiries within 12 hours on business days (Mon-Fri, 9:00 AM to 5:00 PM EST).

Sale Items

Only items purchased at regular price are eligible for a refund. Unfortunately, items bought on sale cannot be refunded or cancelled.

The information you provide when contacting us about a return or refund (such as your name, email, and order number) will be used solely for the purpose of processing your return or refund request. For full details on how we handle your data, please see our Privacy Policy and Terms of Service.

Quick Policy Summary

30-day return window. Items must be in original condition and packaging. Refunds processed within 7 business days to your original payment method. Customer pays return shipping unless item is defective. Sale items are final sale. Contact us within 30 days for damaged or incorrect orders.

Contact Us

Customer support hours: 9:00 AM to 5:00 PM EST, Monday to Friday

Email: support@swipevalue.com (response within 12 hours during business days)

Phone: (307) 429-3921 (available 24/7)

Company name: Zyvora Commerce LLC

Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

You can also contact us via our contact us page by clicking here https://swipevalue.com/pages/contact-us